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Help Desk Agent – Remote (Full Time) 8AM - 5PM PST ID-6291

The Help Desk Agent (Full Time, Remote) is an entry level position responsible for providing technical support for multiple clients, each including (but not limited to):

  • New Hire Onboarding / Employee Offboarding
  • Setup and support of both Windows and MacOS devices
  • Setup and support of preferred tools and applications
  • Configuration and support of required IT security tools and applications

At the Solutions Center we are committed to providing excellent customer service and exceeding expectations for turnaround times.

  • Remote; US Based Only.
  • Hours: 40 per week, Monday through Friday 8AM - 5PM Pacific Standard Time (11AM- 7PM CST).
  • Hourly Rate: $18-20/hr
  • Contract: 1099/Corp-2-Corp
  • Duration: 12 months (with potential for extension)

Responsibilities

Qualifications

  • Must be 18 years of age or older.
  • High school diploma/GED required.
  • Proficiency in English required.
  • Tech savvy with working knowledge of computer systems, mobile devices, and other tech products, including remote control.
  • Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
  • Ability to diagnose and resolve basic technical issues.
  • Ability to remain professional and courteous with customers at all times.
  • Excellent verbal and written communication skills.
  • Stable Internet connection and quite secluded working space.
  • Ability to be on time and reliable.

Benefit Conditions:

  • Not eligible for contractors

Contract Renewal:

  • Likely

COVID-19 Precaution(s):

  • Remote interview process

Hours per week:

  • 40 Hours

Typical start time:

  • 8 AM PST (11 AM CST)

Typical end time:

  • 5 PM PST (7 PM CST)

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Application Question(s):

  • Are you available to work a set schedule (40 hours per week) on Monday-Friday (8 AM - 5PM PST (11 AM to 7 PM CST)?
  • Do you have experience with Azure AD, Mac OS or Windows OS, and basic device troubleshooting?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Technical support: 3 years (Preferred)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...