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General Manager, House - Dallas - Netflix ID-6384

Description

At Netflix, we're shaping the future of entertainment.

About Us

We have 283 million paid memberships across 190 countries, offering a vast array of TV shows, films, and games in multiple languages. Our members can pause, play, and resume watching as much as they want, anytime, anywhere.

About the Role

Our Experiences team brings fans into their favorite stories through immersive experiences at Netflix Houses and touring attractions worldwide. We aim to create long-term value for Netflix by promoting love for our titles and making them part of popular culture.

Job Summary

This General Manager role oversees all aspects of a Netflix House location, including staff planning, recruitment, training, vendor coordination, daily operations, revenue growth, financial accountability, and guest experience.

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Main Responsibilities:

  • Develop and lead on-site operations for a Netflix House location, focusing on revenue optimization, P&L management, staffing strategies, vendor management, and operational excellence.
  • Optimize ongoing operations to achieve maximum efficiency and exceptional guest service, incorporating best practices from other Netflix Houses and touring sites.
  • Coordinate with vendors to meet operational needs.
  • Align with key stakeholders across Live Experiences, consumer products, finance, strategy, legal, human resources, and content teams.
  • Maintain regular meetings with stakeholders to update progress and solicit feedback.
  • Promote innovation within internal teams and external partners, balancing profitability with increasing overall Netflix fandom.

Requirements:

  • Demonstrated 10+ years of operations management experience in themed entertainment, retail, restaurant, or hospitality industries.
  • Experience building and developing high-functioning teams.
  • Passion for creating meaningful guest experiences while achieving revenue goals.
  • Strong knowledge of hiring practices and training & development strategies.
  • Experience managing direct and indirect teams in an environment that values continuous learning and change.
  • Excellent communication and leadership skills.
  • Desire to think creatively and innovate.
  • Strong financial acumen.
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