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General Manager - Airport Customer Service (LAX) ID-7116

About the position

The General Manager of Airport Customer Service at Frontier Airlines is responsible for overseeing operational performance, customer service, and financial performance at one or more airport locations. This role serves as the primary representative for Frontier at the airport, ensuring compliance with regulations and fostering relationships with business partners and customers. The General Manager leads a team to deliver exceptional service while maintaining safety and efficiency in operations.

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Responsibilities

  • Champion safety through accountability and communication.
  • Ensure outstanding operational performance through effective leadership.
  • Lead a team to deliver exceptional customer service.
  • Continuously strive to lower costs and improve efficiency.
  • Interact with Frontier Officers and Directors for strategic planning.
  • Ensure compliance with airline and government regulations.
  • Foster an environment for employee suggestions and innovation.
  • Provide visible and active leadership to employees and partners.
  • Be available 24/7 for operational needs and communication.
  • Analyze data and reports from multiple company platforms.

Requirements

  • Bachelor's degree preferred or equivalent work experience.
  • 2+ years prior passenger airline experience in a leadership role.
  • Knowledge of Federal Aviation Administration Regulations and other regulatory entities.
  • Ability to lead and provide guidance to employees of business partners.
  • Skill in interpersonal communications, leadership, and problem-solving.

Nice-to-haves

  • Previous City Manager experience preferred.

Benefits

  • Flight benefits for employees and their families.
  • Buddy passes for friends.
  • Discounts on travel industry services.
  • Discounts on various vendors.
  • Business casual dress environment.
  • Flexible work schedules for work/life balance.
  • Competitive base salary and incentives.
  • Paid holidays and vacation/sick time.
  • 401(k) plan and medical/dental/vision insurance.
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