Franchise Business Partner, Burger King, US South ID-11583

April 16, 2025

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

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RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Franchise Business Partner is responsible for the operational performance of all franchise organizations and restaurants within their markets with a specific account management focus on mid-size Franchisees who operate portfolios ranging from approximately 13 to 40 restaurants. The Franchise Business Partner works closely with Burger King franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Franchise Business Partner is also responsible for ensuring that franchisees operate within Burger King standards and policies.

Roles and Responsibilities:

Conduct holistic franchisee business reviews for key accounts to address all areas of the business: restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health and technology
Consult and support franchisees regarding restaurant operations and develop short/mid/long-term plans that lead to productive, efficient & profitable business model
Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders
Support new franchisee onboarding and site visits

Qualifications:

Develop effective professional relationships with franchisee leadership and their field teams, enabling the productive and efficient exchange of information and ideas that drive performance
Lead and oversee Operation Partners (OPs) to ensure optimal execution of BK US system-wide and regional initiatives
Develop Operation Partners to maximize value in field while providing opportunity for continuous career development
Utilize RBI’s Problem-Solving Methodology to analyze performance and identify opportunities to assist operators in ongoing business improvement
Supply Chain problem resolution and coordination (DC level impact on respective DMAs)
Test market execution and support market testing
Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
First point of escalation for Zero Tolerance and REV (Brand Standards inspections) fails
Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
Seed and targeted restaurant training in partnership with OPs
Support business review and action plan execution for GM/RVP key accounts
Review and support creation of OP business reviews and action plans

Preferred Skills:

Bachelor's degree in business or related field required
7+ years of operations experience in QSR, retail, food & beverage, or similar franchised industry
Strength in building and developing relationships with clients, colleagues, business partners
Skilled in root-cause problem solving methodologies
Ability to present operational information both orally and written (PowerPoint)
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

#burgerking

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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