What are the responsibilities of a Collections Recovery Specialist II at Nelnet?

As a Collections Recovery Specialist II at Nelnet, your main responsibilities will include contacting borrowers to establish payment arrangements, updating account information, and determining action plans for overdue accounts. You'll use strong negotiation skills to help borrowers find manageable payment solutions while ensuring they understand the seriousness of their financial situation.

What qualifications do I need to apply for the Collections Recovery Specialist II position at Nelnet?

To qualify for the position of Collections Recovery Specialist II at Nelnet, you need a high school diploma or equivalent, and it is preferred that you have at least two years of customer service or collections experience. Solid oral communication and analytical skills, along with attention to detail and proficiency in PC skills, are also key requirements.

What skills are essential for a successful Collections Recovery Specialist II at Nelnet?

Success as a Collections Recovery Specialist II at Nelnet requires strong oral communication skills, attention to detail, customer service orientation, and analytical abilities. You'll also need proficiency in PC skills and the capability to work with different communication methods, including phone calls, emails, and documentation.

Is the Collections Recovery Specialist II role at Nelnet a work-from-home position?

Yes, the role of Collections Recovery Specialist II at Nelnet is a remote position, allowing you to work flexibly from home. However, you must reside within 60 miles of Lincoln, NE; Brownsville, TX; or Atlanta, GA, to be eligible for this job.

What can I expect in terms of compensation for the Collections Recovery Specialist II role at Nelnet?

As a Collections Recovery Specialist II at Nelnet, you will earn an hourly wage of $14, with the potential to earn additional monthly commission, up to $1,250. The compensation package is designed to reward your performance and commitment to helping borrowers.

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Firstmark Collections Recovery Specialist II - Remote - Start April 28th! ID-12562

April 23, 2025

Fast Facts

Join Nelnet as a Collections Recovery Specialist II, where you'll play a vital role in collecting delinquent student loans in a remote position. This opportunity combines customer service and negotiation skills to help borrowers establish payment plans.

Responsibilities: Contact borrowers to establish payment arrangements, determine action plans for overdue accounts, and update account information while maintaining a customer-centered approach.

Skills: Strong oral communication, analytical skills, attention to detail, and proficiency in PC skills, along with a customer service orientation.

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Qualifications: High school diploma or equivalent mandatory; 2 years of customer service or collections experience preferred.

Location: Remote, available to residents within 60 miles of Lincoln, NE; Brownsville, TX; or Atlanta, GA.

Compensation: $14 / Hourly

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Collect delinquent student loans to protect assets. Manual outbound collection attempts are initiated via auto-dialer. Initiate a small percentage of incoming calls.

Pay rate of $14.00 per hour. In addition, there is a monthly commission plan of up to $1,250 per month.

To be eligible for this role you must reside within a 60 mile radius of Lincoln, NE, Brownsville, TX, and Atlanta, GA

Responsibilities

- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

- Contribute to Continuous Process Improvement

- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts

- Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans

- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand

- Update demographic and other additional information on borrower accounts via the servicing system

- Perform additional collection activities related to collections documents and reports

EDUCATION:

High school degree or equivalent required.

EXPERIENCE:

2 year customer service, collection and general work experience preferred.

#INDFirstmark

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Customer focused

2. Analytical skills

3. Strong oral communication skills

4. Listening comprehension, reading comprehension

5. Intermediate math

6. Attention to detail

7. Customer service orientation

8. PC skills

9. 10 key proficient

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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Fast Facts

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?