Executive Client Service Associate ID-13726

January 13, 2025

Job Description

Welcome to The Walt Disney Company, where magic and imagination come to life. We are currently seeking a passionate and dedicated Executive Client Service Associate to join our team. As an Executive Client Service Associate, you will play a vital role in providing exceptional service to our high-profile clients. This is an exciting opportunity for individuals who are driven, organized, and have a passion for delivering the best client experience. If you have a strong background in customer service and a love for all things Disney, we encourage you to apply for this role.

Other Jobs You May Be Interested In

Provide exceptional service to high-profile clients of The Walt Disney Company.
Serve as the main point of contact for all client inquiries and requests.
Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
Understand and anticipate client needs and proactively address any issues or concerns.
Collaborate with other departments and teams to ensure seamless and efficient service delivery.
Maintain accurate and up-to-date client records and information.
Prepare and present reports on client satisfaction and feedback to management.
Stay informed about current and upcoming Disney products, services, and experiences.
Handle client complaints and concerns in a timely and professional manner.
Represent The Walt Disney Company in a positive and professional manner at all times.
Assist in organizing and coordinating special events and experiences for clients.
Continuously seek opportunities for improvement and provide suggestions for enhancing the client experience.
Maintain a high level of confidentiality and discretion when handling sensitive client information.
Stay updated on industry trends and best practices in client service.
Train and mentor new team members on client service standards and procedures.

Job Qualifications

Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 3-5 Years Of Experience In Client Service Or Account Management.
Strong Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With High-Profile Clients.
Proven Track Record Of Delivering Exceptional Customer Service And Problem-Solving Skills.
Knowledge Of The Entertainment Industry And A Passion For The Walt Disney Company's Brand And Products.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Relationship Management
Sales Support
Teamwork
Problem-Solving
Adaptability
Client

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Executive Client Service Associate in Anaheim, CA, USA is between $45,000 - $60,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may offer higher salaries or additional benefits such as bonuses and commissions. It is recommended to research specific companies and their compensation packages for a more accurate salary estimate.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...