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Email Support Specialist, Full Time ID-12185

Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

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As an Email Support Specialist at TrueAccord , you will play a critical part responding to customer emails to help them negotiate a path to financial recovery. We empower you to be quality-focused, and to provide the best response possible that is empathetic but also drives towards a solution for our customers. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!

Current Available Shifts :

M-F: Flexible hours within our hours of operation: 7am to 7pm CT.

M-Th: 8am to 7pm CT.

Full-time employees will work every other Saturday from 8am to noon and will be offered a half day off during the week.

(Paid!) Training Hours :

M-F 8am to 5pm for 2-4 weeks

Office Location :

16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.

Pay :

Starts at $14 per hour + bonus structure

Benefits We Offer:

*** Full medical, dental, and vision

*** 401k with contribution matching

*** Monthly performance bonuses

*** A fun office environment, complete with free snacks, coffee, and even movie streaming!

*** 20 days of PTO, 10 paid holidays

*** Growth opportunities

*** Employee assistance program (EAP) + Wellness Coach for you and 5 others

*** Paid time off to do volunteer work in your community!

What You'll Do:

  • Provide exceptional customer service
  • Guide and motivate customers through the collections process
  • Manage inbound repayment inquiries from consumers and debt consolidators via email
  • Communicate with customers to establish payment solutions and resolve account inquiries
  • Meet key performance indicators as outlined by management
  • Meet expected quality and compliance standards

What We're Looking For:

  • Attention to detail and critical thinking
  • Professional communication and interpersonal skills
  • Demonstrated skill in problem-solving, negotiating, and resolving conflicts
  • Commitment to providing best in class customer service
  • Ability to work in fast-paced and changing environment
  • Experience with email
  • Self-motivation

Bonus Points:

  • Customer email support experience
  • Experience using Mac computers and navigating multiple software applications

_ The TrueAccord Culture_

TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

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