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Ecommerce Returns Logistics Clerk ID-6400

Job Description

"Are you a detail-oriented individual with a passion for logistics and customer service? Are you looking for a dynamic role in the fast-paced world of ecommerce? Look no further, as Costco Wholesale is seeking a highly motivated Ecommerce Returns Logistics Clerk to join our team. As a critical member of our ecommerce department, you will be responsible for coordinating returns logistics and ensuring a seamless experience for our valued customers. If you have a strong attention to detail, excellent organizational skills, and a customer-centric mindset, we want to hear from you! Join us in delivering exceptional service and driving the success of our ecommerce operations."

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1.            Coordinate and manage all aspects of returns logistics for our ecommerce department.

2.            Ensure timely and efficient processing of returns, including handling shipping labels, tracking packages, and managing inventory.

3.            Work closely with customer service team to address any customer inquiries or issues related to returns.

4.            Maintain accurate records of returns and inventory levels to ensure proper tracking and reporting.

5.            Collaborate with warehouse and shipping teams to coordinate the physical handling and processing of returned items.

6.            Monitor and analyze return trends and provide recommendations for process improvements to enhance customer satisfaction.

7.            Communicate with third-party vendors and carriers to negotiate shipping rates and resolve any issues that may arise.

8.            Stay updated on industry best practices and new technologies to continually improve the returns process.

9.            Adhere to all company policies and procedures, including safety regulations and compliance standards.

10.          Provide exceptional customer service to ensure a positive experience for all ecommerce customers.

11.          Maintain a high level of organization and attention to detail to ensure accurate and efficient processing of returns.

12.          Collaborate with cross-functional teams to support the overall success of the ecommerce department.

13.          Proactively identify and resolve any potential issues or challenges in the returns process.

14.          Participate in regular team meetings to discuss process improvements and provide updates on returns logistics.

15.          Represent the company in a professional and positive manner at all times.

Where is this job?

This job is located at Dallas, TX, USA

Job Qualifications

•             Strong Understanding Of Ecommerce Returns Process: A Qualified Candidate For This Position Should Have A Thorough Understanding Of The Entire Ecommerce Returns Process, From Start To Finish. This Includes Knowledge Of Return Policies, Packaging And Shipping Procedures, And Customer Service Protocols.

•             Attention To Detail: As An Ecommerce Returns Logistics Clerk, Attention To Detail Is Crucial. The Ability To Accurately Process And Document Returns, Track Inventory, And Communicate With Customers And Other Departments Is Essential To Ensure A Smooth And Efficient Returns Process.

•             Organizational Skills: The Role Of An Ecommerce Returns Logistics Clerk Involves Handling A High Volume Of Returned Merchandise. Therefore, Strong Organizational Skills Are Necessary To Effectively Manage And Keep Track Of Inventory, Process Returns In A Timely Manner, And Maintain Accurate Records.

•             Customer Service Skills: This Position Requires Regular Communication With Customers Regarding Their Returns. A Qualified Candidate Should Possess Excellent Customer Service Skills, Including The Ability To Handle Difficult Situations With Professionalism And Empathy.

•             Familiarity With Warehouse Management Systems: A Successful Ecommerce Returns Logistics Clerk Should Have Experience With Warehouse Management Systems And Other Software Used To Track And Manage Inventory. This Includes Proficiency In Ms Excel, As Well As The Ability To Learn And Adapt To New Systems Quickly.

Required Skills

•             Data Entry

•             Inventory Management

•             Communication

•             Time Management

•             Attention to detail

•             customer service

•             Quality Control

•             Problem-Solving

•             Order Fulfillment

•             warehouse operations

•             Return Processing

•             Shipping And

Soft Skills

•             Communication

•             Conflict Resolution

•             Leadership

•             Time management

•             creativity

•             Critical thinking

•             Attention to detail

•             Teamwork

•             Adaptability

•             Problem-Solving

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