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Customer Success Engineer at MailerLite ID-12141

April 21, 2025

We’re the people behind , a team of creators dedicated to building outstanding online products and industry- leading email marketing software. We launched MailerSend to provide you with the same experience for transactional emails. After 10+ years of sending huge volumes of emails and experiencing similar challenges you’re facing, we’re now happy to share our solution with you.

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is a cloud-based transactional email service built for developers, but designed so that the entire team, including designers, project managers, and marketing people can use it. We are committed to providing a top-notch solution for transactional communication to our clients worldwide. We understand that behind every successful business is a team of passionate and dedicated individuals

We are on the lookout for a visionary individual ready to pioneer our brand- new customer success initiative! If you’ve dipped your toes into the world of success, fostered thriving online communities, crafted strategies to cherish our valued customers, and played a role in establishing a vibrant online footprint, we want to hear from you! We believe in the power of potential, so if any of this strikes a chord with you, we encourage you to apply and be a part of our exciting journey! 🚀

Why MailerSend?

Wondering why we think you’ll love working for MailerSend? Here are our favorite 6 reasons!

You’ll build meaningful relationships Being a customer-focused role in a customer-obsessive company, you’ll have the opportunity to interact with customers and leads from all walks of life.
You’ll grow, develop and evolve As part of a team that’s always looking for new, innovative ways to offer value for customers, you’ll constantly be experimenting, learning, and trying out new things.
You’ll take ownership We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
You’ll have experts at hand Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!
You’ll pick where you work, every day We embrace the remote culture. Every day you get to choose what environment makes you most productive.
You’ll have stability We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

What you will work on

Account Management: Develop and sustain a high-touch relationship with MailerSend’s highest LTV customers via calls and emails. Devise ways to nurture the working relationship of these clients with MailerSend to increase upsells and minimize churn as much as possible. You’ll be their advocate internally, and advocate for MailerSend externally
Onboarding assistance: Onboarding calls, demo requests, contract negotiation, monthly/yearly renewals, add-ons, and invoice management
Content: Create content that could interest high-value leads, blog posts, user interviews, demos or conferences, etc
Community: Create and grow an online community: Host community calls, webinars, and actively participate in developer circles.
Team synchronization: analyzing user feedback results, reporting results, and findings, sharing customer insights with the product team, following up on reported bugs, and participating in the weekly team calls.

What we expect from you

At least 2 years of experience in customer-facing roles, such as Support, Customer Success, Account Management, and/or Sales
Proven community building/management experience is essential for this role
Fundamental development skills in HTML, CSS, and Javascript
A strong understanding of APIs and their implementation
Genuinely excited to build customer relationships and have a hands-on approach towards them
Has a can-do attitude and is comfortable wearing many hats throughout the day
Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
A sense of personal responsibility
Open-minded with a positive attitude
Eager to learn and self-motivated
Ability to work with teams across multiple time zones and countries
Excellent verbal and written communication in English
Time-zone requirements: based between Mountain Standard Time (MST) and Central European Time (CET). This allows for work with US hours while ensuring a healthy work-life balance, considering most of our customers are in the Americas
Bonus:
- Established presence in developer communities
- Computer Science degree
- Spanish or Portuguese fluency
- DevRel experience

What we offer

Yearly gross salary: 42,000 – 48,000 USD
Remote-first culture with the team working remotely from all over the world
International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
31 days of vacation per year. We encourage you to unplug and recharge!
12 paid sick days for your physical and mental well-being, no doctor’s note required. Parents can use them to care for their sick children
4 creative days. One paid day off per quarter to do something creative and fun
12 parental days per year. Enjoy one paid day off each month to treasure time with your children
Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption – 3 months of maternity leave and 1 month of paternity leave
Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
Joy Budget. Annual budget to spend on whatever that brings you joy
MacBook and other tools that’ll help you to do your job efficiently
Check the full list of our awesome benefits **

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs You May Be Interested In

Why MailerSend?

What you will work on

What we expect from you

What we offer

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?