Customer Solutions Specialist (Remote) 8:30 AM – 5 PM PST/PDT ID-7162

March 5, 2025

Location: Remote

Compensation: $25.70/hour (this includes $0.70/hour remote work stipend)

Time Zone: Pacific Time Zone

Shift: 8:30 AM – 5 PM Pacific Time or local time zone equivalent, Monday through Friday

60-Day Training Period: 6:30 AM – 3 PM Pacific Time or local time zone equivalent, Monday through Friday

If you're searching for a full-time, challenging, customer service career, we’ve got an opportunity for you to join our fast-growing team!

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Company and Position Summary

The WebstaurantStore is a leading e-commerce company that exists to empower people to run their businesses more profitably and efficiently.

The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions.

Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day.

As a Customer Solutions Specialist you will:

Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
Ensure that customers always have the most complete and up-to-date information about the status of their orders
Switch tasks as needed based on the current needs of the department
Partner with other departments within and outside of Customer Solutions to support both the customer and the company
Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities
Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be flexible and adapt to change as we continue to grow as a company
Regularly connect via video for one-on-one meetings as well as team meetings
Continue to invest in your own learning and training to enhance your abilities in the role
Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales

What we're looking for from you:

Ability to communicate via phone, chat, and e-mail in a fast-paced environment
Ability to manage multiple priorities and tasks at one time
Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company
Ability to work on a team and independently
Ability to follow through and meet deadlines
Demonstrated ability to think critically and solve complex problems efficiently and effectively
An internal drive to succeed and a desire to learn and grow
A concern for helping others and doing the right thing by them
Innovation and the ability to challenge the status quo

To qualify, candidates must have:

At least 1 year of customer-facing experience or a college degree required
Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
Excellent verbal and written communication skills; conversational fluency in English required
40 Words Per Minute (WPM) typing speed required
Consistent 75mbps download/10mbps upload internet speeds are required
The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

Physical Demands:

Work is performed while sitting and/or standing for at least 8 hours each day
Requires the ability to communicate effectively using speech, vision, and hearing
Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
Requires the ability to work at a computer for extended periods of time

What we have to offer:

A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
Opportunities for growth and professional development
In-depth training on our varying selection of products and the services we offer
Opportunities to collaborate and connect virtually across teams and departments
Full-time training staff
60-day training period
The essential computer equipment required to perform the job
Continuous support through various trainings and available mentorships
A focus on work/life balance

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

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