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Customer Service Representative – Remote USA ID-7338

Job Description

Welcome to TTEC! We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will have the opportunity to work remotely from anywhere in the USA, providing exceptional customer service to our clients. As a representative of TTEC, you will play a crucial role in ensuring our customers receive the best possible experience. We are looking for individuals who are passionate about delivering excellent customer service, possess strong communication skills, and are able to thrive in a fast-paced and dynamic environment. If this sounds like you, we would love to hear from you!

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1.            Provide exceptional customer service to clients by responding promptly and courteously to inquiries and concerns.

2.            Work remotely from any location in the USA, utilizing technology and resources provided by TTEC to effectively communicate with customers.

3.            Represent TTEC in a professional and positive manner, maintaining a high level of integrity and customer satisfaction.

4.            Demonstrate a strong understanding of TTEC's products and services in order to accurately address customer needs and inquiries.

5.            Maintain a thorough knowledge of company policies, procedures, and best practices for customer service.

6.            Actively listen and empathize with customers to understand their needs and provide appropriate solutions.

7.            Use effective communication skills to clearly and concisely convey information to customers and team members.

8.            Collaborate with team members to resolve complex customer issues and escalations.

9.            Strive to meet and exceed established performance metrics and goals.

10.          Adapt to changes in policies, procedures, and technology to continuously improve customer service delivery.

11.          Take ownership of customer interactions and follow through on commitments.

12.          Maintain accurate and detailed records of customer interactions and transactions.

13.          Continuously seek opportunities to improve processes and procedures for better customer service delivery.

14.          Participate in ongoing training and development to enhance customer service skills and knowledge.

15.          Uphold TTEC's values of integrity, respect, teamwork, and excellence in all interactions.

Where is this job?

This job is located at Englewood, CO, USA

Job Qualifications

•             Excellent Communication Skills: A Remote Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers Over The Phone Or Through Online Chat.

•             Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Remote Customer Service Representative. This Experience Can Include Handling Customer Inquiries, Resolving Complaints, And Providing Exceptional Service.

•             Technical Aptitude: A Strong Understanding Of Technology And Proficiency In Using Various Software And Communication Tools Is Necessary For A Remote Customer Service Representative To Effectively Perform Their Job Duties.

•             Time Management Skills: Working Remotely Requires Excellent Time Management Skills To Ensure All Tasks Are Completed Within The Required Timeframe. This Includes Managing Multiple Customer Inquiries Simultaneously And Meeting Performance Goals.

•             Empathy And Patience: A Successful Remote Customer Service Representative Must Be Empathetic And Patient, As They Will Often Be Dealing With Frustrated Or Upset Customers. They Must Be Able To Remain Calm And Professional In Challenging Situations And Provide Satisfactory Solutions.

Required Skills

•             Communication Skills

•             Time Management

•             Multitasking

•             Conflict Resolution

•             customer service

•             Active listening

•             Empathy

•             Patience

•             Problem-Solving

•             Adaptability

•             Technical Proficiency

•             Attention

Soft Skills

•             Communication

•             Conflict Resolution

•             Leadership

•             Time management

•             Work ethic

•             creativity

•             Attention to detail

•             Teamwork

•             Adaptability

•             Problem-Solving

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