Customer Service Representative - HYBRID 3 DAYS ONSITE ID-14052

January 16, 2025

A client in Phoenix, AZ is looking for a Customer Service Representative that will be providing customer service and technical support by applying a broad understanding of computer systems products and services.

Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. On a day-to-day basis, this role is the first technical point of contact by answering inbound calls from citizens to help assist them with their questions.

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This position will utilize inbound phone calls, data entry, ticketing systems, and sometimes will need to remote into a citizen's computer to help walk them through any technical issues or questions they have.

Typical technical problems that this role will help resolve includes items like account creation and management, login difficulties, form submissions, payment processing, etc.

For other unsolved technical issues, this role when then escalate the issue through a ticketing system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . To learn more about how we collect, keep, and process your private information, please review Insight

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Required Skills & Experience1-2 years of experience in customer service Ability to operate a computer (examples below):

Experience working with outlook products Operating dual monitors Nice to Have Skills & Experience

Experience working with a ticketing system Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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