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Customer Service Representative/ Collector ID-6551

Join the Atlas Credit Family!

Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs. Since 1968, we have provided over $3 billion in financial assistance, guided by our core values of community and family. We are committed to transparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected.

If you are looking for a rewarding career in a team-driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!

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Position Overview:

We are seeking a customer-focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions.

As a CSR, you will engage with customers both in-office and in the field, ensuring they receive the support they need. This includes assisting with loan applications, account management, collections, and customer inquiries. We provide thorough training on field processes and customer interaction best practices to set you up for success.

Key Responsibilities:

  • Build strong relationships with customers through trust and open communication.
  • Assist customers with financial solutions, loan applications, and account management.
  • Conduct field visits to assist customers with payments when needed.
  • Handle customer inquiries, resolve concerns, and provide exceptional service.
  • Maintain accurate records of customer interactions and transactions.
  • Follow company policies and guidelines for collections and customer engagement.
  • Conduct outreach efforts to grow the customer base and market financial services.
  • Manage incoming and outgoing calls to ensure timely communication.
  • Ensure cash handling accuracy and office security.

What We’re Looking For:

  • 1+ years of customer service or financial services experience (preferred).
  • Strong problem-solving, communication, and listening skills.
  • Ability to multi-task, prioritize, and manage time efficiently.
  • Comfortably making high-volume calls and handling collections professionally.
  • Willingness to learn and adapt in a fast-paced environment.
  • Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.


Bilingual in English & Spanish is a plus!

Why Join Atlas Credit?

We offer a competitive salary, comprehensive benefits, and growth opportunities within our company. Our benefits package includes:

  • Group Health Insurance Plans
  • Optional Dental & Vision Coverage
  • Paid Vacation & Sick Time
  • Paid Major Holidays
  • 401(k) Plan with Employer Matching
  • Performance Bonuses
  • Career Advancement Opportunities

Schedule & Work Environment:

8-hour shifts – Monday to Friday
Weekends as needed

If you are passionate about helping people, problem-solving, and building relationships, we’d love to hear from you! Apply today and become a part of a company that values its employees and customers alike.

We look forward to welcoming you to the Atlas Credit team!

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...