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Customer Engagement Associate ID-6502

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association as a great opportunity for a Remote Customer Engagement Associate ( Preferred location: DFW area.

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Additional Information:

  • Salary: $17.50/Hour ($19.50/hour for bilingual Spanish)
  • Location: Fully remote after the training period. Training will be in office at 7272 Greenville Avenue, Dallas, TX 75231
  • Training: April 7, 2025 - July 11, 2025 in office. Subject to extension.
  • Equipment: Full home office set up provided to you on first day of training (laptop, monitor, keyboard, mouse, and headset)
  • Shift: Available shifts starting as early as 6:45am CST and staying as late as 7:15pm.

Daily Scope of Work - The Customer Engagement Associate is responsible for cultivating customer relationships by responding to calls and inquiries from the general public. Responsible for engaging with customers on a variety of health, donor, and other topics related to the American Heart Association/American Stroke Association. Responsible for making routine outbound calls.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

\#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

  • Respond to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on standards and performance goals.
  • Cultivate customer and partner relationships by promoting American Heart Association/American Stroke Association programs.
  • Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke that will build relationships and increase customer satisfaction and loyalty.
  • Create conversations that encourage customers to donate to the organization, thus contributing to revenue generation and long-lasting donor relationships.
  • Customer calls are non-routine, non-scripted that often require Internet research and personalized responses. Conversations may include inside sales to promote revenue generation activities.
  • Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities or advocacy issues.
  • Input customer information into a Customer Relationship Management (CRM) database.
  • Performs other duties as required or assigned which are reasonably within the scope and responsibility of the job level and family.

Want to help get your resume to the top? Look at the experience we require:

Qualifications

  • Customer service field or call center environment (At least two (2) years’ experience is a plus.
  • Demonstrated excellent verbal and written communication skills.
  • Demonstrated excellent problem-solving skills.
  • High School diploma or equivalent.
  • Ability to develop alternate solutions and make sound decisions.
  • Available to work Monday through Saturday.

Preferred Experience:

  • Bilingual Preferred
  • At least two (2) years’ experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)
  • Microsoft Excel

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position; elgibility for an incentive program is based on the type of position.
  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  • Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

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