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Customer Care Representative (Remote in EST) #36235 ID-3686

Our client is seeking a Customer Care Representative for a remote opportunity (must be within eastern standard time zone)! __ As the Customer Care Representative , you will be responsible for supporting customers and clients. This temporary-to-hire role offers $19/HR!

Responsibilities of the Customer Care Representative include: -

 Handling customer complaints and inquiries in a timely and courteous manner. - Providing information on in-force products to Agents, Policyholders and Employees. - Communicating contract language in terms callers will understand. - Resolving a wide variety of problems with customers. - Providing clear and concise information on problems. - Maintaining a log of incoming calls from customers and field personnel. - Following through to ensure that problems and requests are handled satisfactorily. - Following up on telephone inquiries. - Communicating with Policyholders and Agents on policy changes. - Completing specific projects relating to policies. - Assisting other departments in handling customer service problems. - Understanding the process for address and correspondent changes

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Qualifications of the Customer Care Representative include: -

Minimum of 5 years relevant experience in high volume service environment. - High School Diploma, or equivalent. Relevant Associates Degree highly preferred. - Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing. - Bilingual (English/Spanish) preferred - Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner. - Ability to work Remote near Philadelphia, will be onsite one day a week.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.

Customer Care Representative (Remote in EST) #36235 ID-3686

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