Credit & Collections Senior Analyst ID-13694

May 2, 2025

The Senior Analyst – Credit and Collections will ensure timely and accurate collections, reporting and enforcement of credit policies in accordance with company policies and procedures. Responsibilities will focus on the evaluation / management of risk, monitoring customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues that impede performance. Ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.

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KEY RESPONSIBILITIES:

Maintain franchisee accounts in Sales Reporting Portal (“SRP”).
Administer and enforce credit and collections policies and procedures.
Analyze weekly reporting for relevant securitizations.
Review and analyze accounts to determine reasons for non / slow payment.
Perform monthly/quarterly analytical reviews over revenue as part of close procedures.
Make franchisee calls to proactively assist in paying invoices as necessary.
Escalate potential franchisee issues in a timely manner.
Coordinate with Accounts Receivable Analysts to ensure integrity of franchisee master data is maintained.
Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment.
Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis.
Participate in planning/testing/training for system integrations, updates, and maintenance.
Research and resolve franchisee account discrepancies and disputes.
Work with Franchise Services, Legal, and FP&A teams to understand and proactively set-up any additional billing or credit programs involving franchisees.
Assist with ad hoc projects and analysis as required.
Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required.
Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation.

EDUCATION QUALIFICATIONS:

Bachelor’s degree in Accounting
Certified Public Accountant or candidate preferred

EXPERIENCE QUALIFICATIONS:

3 – 5 years of total experience, minimum.

Prior experience working in a global accounting support center
Restaurant franchising or hospitality experience preferred but not required

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:

Excellent verbal and written communication, active listening, and interpersonal skills.
Demonstrates a customer focused approach.
Organized and detail oriented.
Ability to coordinate / influence action from others to achieve business objectives.
Experience with Oracle Cloud and/or system implementations or upgrades is a plus.
Ability to work independently to meet assigned deadlines and make sound decisions.
Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities.
Highly proficient in Outlook, Excel and Word.
Ability to interpret and analyze data and make recommendations based on findings.
Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative.

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES: Experience with Oracle or other major ERP systems

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