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Clinical Informatics Spec 1 ID-11234

April 12, 2025

About the position

The Clinical Informatics Specialist promotes the knowledge, integration, and application of healthcare information technology in support of clinician/provider targets, the organization's vision and strategic goals, and industry best practices. This position drives the optimal, efficient, and effective use of clinical information systems and technology as it relates to patient care, patient safety, user satisfaction, clinical productivity, and quality outcomes. The specialist serves as a key constituent that bridges the gap between people, process, clinical knowledge, and technology. Utilizing knowledge of Baylor Scott & White Health (BSWH) policies, procedures, and processes, the Clinical Informatics Specialist provides guidance and feedback for process improvements, user acceptance testing, education, and implementation/upgrade assistance. The role requires knowledge of one or more service line workflows and their impacts on technology, acting as an operational advocate for a service line and participating in user acceptance testing. The specialist demonstrates knowledge of healthcare regulations and their impact on end-user workflows and existing functionality through participation in educational workshops. They assist with the investigation and resolution of problems, capable of solving complex issues that extend across single service lines or business units. The role involves following up with customers during and after service delivery to ensure their needs are met. Additionally, the Clinical Informatics Specialist organizes project tasks against milestones and deliverables with minimal supervision, managing time effectively to meet all project deadlines. They partner with the EPIC training team and Clinical Informatics Leadership to develop clinical communication, assist with discovery and design sessions, and develop basic presentation and meeting facilitation skills. The specialist serves as a resource to end users for information systems and technology, providing ongoing support for upgrades, new releases, and enhanced functionality, while effectively communicating system changes and workflow process changes to clinicians and providers. Participation in the Clinical Informatics council and assuming additional responsibilities to facilitate team goals is also expected. The specialist sets clear self-development expectations and demonstrates initiative in professional self-development, actively partnering with others to assist in their work.

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Responsibilities

Utilizes knowledge of BSWH policies, procedures and processes to provide help/guidance/feedback for process improvements, user acceptance testing, education, and implementation/upgrade help.
Demonstrates knowledge of one or more health care regulations and the impact on end user workflows and existing functionality through participation in journal clubs, debates or other health informatics educational workshops.
Assists with the investigation and statement of problems, solving complex problems extending across single service lines/business units, and follows up with customers to ensure their needs are met.
Organizes project tasks against project milestones and deliverables with minimal supervision, managing time to meet all project milestones and deliverable dates.
Partners with EPIC training team and Clinical Informatics Leadership to develop clinical communication and assists with discovery and design sessions.
Serves as a resource to end users for information systems and technology, completing rounding in assigned inpatient/outpatient areas.
Provides ongoing help for all upgrades, new releases and enhanced functionality, effectively communicating system changes to all clinicians/providers.
Participates in Clinical Informatics council and assumes additional responsibilities to facilitate the achievement of team goals.
Sets clear self-development expectations and demonstrates initiative in professional self-development.

Requirements

Two or more years of experience in a clinical environment required.
Two or more years of experience working in an informatics role preferred.
Bachelor's degree in a healthcare-related field preferred.
Licensed clinician such as nurse, physical therapist, occupational therapist, pharmacy technician, dietitian, respiratory therapist, etc. preferred.
Excellent communication (verbal and written), social and organizational skills.
Self-directed with excellent organization, critical and social skills.
Sound knowledge of clinical practice as it pertains to the integration of clinical information systems/technology and impact on end users.
Excellent critical thinking and problem-solving skills.
Knowledge of clinical practice issues and compliance with current standards/competencies and regulatory bodies.
Able to manage multiple projects.

Benefits

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

About the position

Other Jobs You May Be Interested In

Responsibilities

Requirements

Benefits

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?