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CHIEF DISPATCHER - EXCLD-CDA 2025 ID-11102

Under general supervision, manages dispatching operations for a city department directing staff engaged in monitoring communications, and dispatching vehicles, road service repair, equipment and personnel to support departmental operations; and performs related duties as required. Positions at this level are excluded from representation based on the class title’s primary responsibility for performing managerial, supervisory, and/or confidential responsibilities.

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ESSENTIAL DUTIES: Assists with the preparation of work schedules, changes in work schedules, and reallocation of staff, ensuring work shifts are adequately staffed to meet operational needs of the department. Monitors and maintains records for all overtime, vacations, sick days, leaves, etc. Serves as the primary liaison between staff and CDA Payroll, facilitating communication and ensuring accurate payroll processing. Assists with entering personnel time and attendance data into the payroll system to ensure timely and accurate employee compensation. Assists in the development and implements protocols and standard operating procedures for dispatching operations and monitors work operations to ensure efficient use of resources and personnel. Works with management in developing and establishing performance measures, productivity and quality work standards. Monitors and evaluates work performance of subordinate staff and prepares performance appraisals/evaluations. Monitors email communications and distributes drug testing forms, training requests, special events, and other equipment requests. Attends disciplinary hearings for staff; initiates and enforces disciplinary actions as required; responds to and resolves work-related conflicts or problems with staff; enforces personnel rules. Prepares productivity and operational reports and assists with shift bids for staff. Organizes winter operations taking directives from senior management. Performs other related duties as assigned.

Additional Duties May Be Required For This Position.

LOCATION: Chicago Department of Aviation, O'Hare AMC BLD

DAYS: Varies

HOURS: Varies.

NOTE: The candidate(s) selected for hire must pass an airport background check and a Security Threat Assessment (STA).

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALFICATIONS: Four (4) years of supervisory work experience of dispatching operations for work crews, large vehicle fleets, and equipment; OR Four (4) years of supervisory work experience of a vehicle maintenance program; OR Four (4) years of supervisory work experience of road service repair and towing operations; OR Four (4) years of supervisory work experience of work operations relating to the dispatch of work crews or the inspection and repair of water and sewer lines; OR Four (4) years of supervisory work experience of a large-scale customer service center.

SELECTION REQUIREMENTS: This position requires candidates to successfully complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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