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Call Center Nurse Registered Nurse ID-11162

Job Description

At UnitedHealth Group, we believe in providing quality healthcare to our members through exceptional customer service. As a Call Center Nurse Registered Nurse, you will play a crucial role in delivering compassionate and timely care to our members over the phone. We are seeking a highly motivated and professional individual with a passion for helping others. If you have excellent communication skills, a strong clinical background, and a desire to make a positive impact on people's lives, we invite you to join our team.

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1.            Conduct phone consultations with members to assess their healthcare needs and provide appropriate medical advice and guidance.

2.            Utilize clinical knowledge and expertise to accurately triage and prioritize member calls.

3.            Provide compassionate and empathetic customer service to members, ensuring their concerns and needs are addressed.

4.            Document all interactions and interventions in a timely and accurate manner.

5.            Collaborate with other healthcare professionals to ensure continuity of care and appropriate follow-up for members.

6.            Stay current on healthcare policies, procedures, and regulations to ensure compliance.

7.            Identify and escalate urgent or emergent situations to the appropriate medical personnel.

8.            Maintain confidentiality of all member information and adhere to HIPAA regulations.

9.            Utilize critical thinking and problem-solving skills to effectively address member concerns and resolve issues.

10.          Participate in ongoing training and development to enhance clinical knowledge and skills.

11.          Act as a resource for other team members and provide support and guidance as needed.

12.          Proactively identify and communicate potential areas for improvement in processes and procedures.

13.          Adhere to company policies and procedures, including attendance and performance standards.

14.          Maintain a positive and professional attitude and demeanor at all times.

15.          Demonstrate a commitment to providing exceptional customer service and promoting a positive image of UnitedHealth Group.

Where is this job?

This job is located at Dallas, TX, USA

Job Qualifications

•             Excellent Communication And Interpersonal Skills

•             Active Rn License In The State Of Employment

•             Minimum Of 2 Years Of Clinical Experience As A Registered Nurse

•             Proficient In Electronic Medical Record Systems

•             Ability To Work In A Fast-Paced, High-Volume Call Center Environment With Strong Time Management And Multitasking Skills.

Required Skills

•             Communication

•             Time Management

•             Multitasking

•             Patient care

•             Teamwork

•             Health education

•             Problem-Solving

•             Triage

•             Clinical Assessment

•             Electronic Health Records

•             Telehealth

•             Emp

Soft Skills

•             Communication

•             Conflict Resolution

•             Emotional Intelligence

•             Leadership

•             Time management

•             creativity

•             Critical thinking

•             Teamwork

•             Adaptability

•             Problem-Solving

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