Call Center Agent - Remote ID-14363

January 20, 2025

Who is Signpost?

Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction.

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We’re looking for passionate service professionals to help us represent our clients’ brands.

We are hiring multiple:

Call Center Agents
Remote

Multiple Shift Options
Starting Hourly Pay Rate: $17.00+ based on experience

Your energy comes from interacting with customers and your positivity is contagious. Since you are a creative problem solver, you welcome the occasional complex call and love supporting a wide variety of inbound inquiries each day. And, as a master multi-tasker, you thrive in a high-volume call environment and can leverage technology and scripts so you never miss the chance to make a customer happy.

What’s the role about?

As a member of our Live Receptionist team, you’ll be the first point of contact for our clients' customers, ensuring every call is handled with professionalism and care. Your role will involve answering calls, managing appointments, and providing exceptional customer service that reflects positively on our clients' brands.

What are the day-to-day responsibilities?

Be the first point of contact for our client’s customers.
Handle a high volume of incoming calls (180+) with a positive and professional demeanor, ensuring each caller receives a timely response.
Accurately record and document caller information.
Manage time effectively to balance high call volumes with the need to provide thorough and satisfactory resolutions to each caller.
Work closely with team members and supervisors to ensure a cohesive and supportive work environment, sharing insights and feedback for process improvements.
Follow established scripts and company guidelines to ensure consistent and accurate communication while maintaining a personalized approach.
Meet weekly KPIs.

What are the qualifications?

Clear and effective communication with customers; call or contact center experience is a plus.
Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
Ability to demonstrate good judgment and be the advocate for our customers.
A dedicated and reliable professional who loves to contribute to a team.
General comfort level with technology, preferably Google Suite (Docs/Sheets/Gmail).
Ability to type 40 WPM.

A reliable, dedicated internet source and distraction free work environment is a must.

US applicants only with an employment residence in any one of the following states: Arizona, California, Colorado, Kentucky, Louisiana, North Carolina, Oregon, Pennsylvania, Texas, Washington

What are the Schedule Requirements?

Before you apply, please review the below to make sure that your availability allows for the following:

Initial training will be held over the course of the first 2 weeks of employment, M-F from 7:00 a.m. – 2:30 p.m. PST with a start date of Monday, February 10th, 2025.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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