Call Center Agent/Interviewer ID-13608

January 11, 2025

Part Time – Texas (Work From Home)

At PRC, we “Healthcare Differently.” We stand side-by-side with each client as their partner, striving for excellence in healthcare. We make a difference. We also “People Differently” through a culture of support, respect, inclusion, teamwork, and a good dose of humor.

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PRC is seeking individuals that pride themselves in their ability to provide excellent customer service, work well within a team environment, and strive to exceed productivity goals. We’re looking to add Work from Home Call Center Agents/Interviewers to our growing call center. Are you the person we’re looking for?

What does a Call Center Agent / Interviewer at PRC do?

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, duties, and responsibilities of the job.

PRC’s Call Center provides high quality customer service for both healthcare and government clients. The Call Center is set up with multiple project teams and types. Project types include outbound calls to conduct surveys on behalf of hospitals, outbound calls to residents to assess community health needs, inbound call handling for hospital systems, inbound and outbound calls for local health departments, inbound call handling of information lines regarding healthcare, benefits, and/or government programs.

Call Center Agents/Interviewers are cross-trained to be able to work on multiple projects. The successful candidate must be able to work in a fast-paced environment, have the ability to prioritize and multi-task while maintaining accuracy, and consistently meeting deadlines.

Minimum Required Qualifications

Basic computer skills, along with:

Personal Computer with Windows 10 (or higher) and antivirus protection, and Windows Firewall; or Mac with Apple OS X 10.13+ and antivirus protection.
Agents/Interviewers will be required to use their own computer and maintain a quiet private space while working from home/remotely
Internet connection (Upload/Download speeds of 25 Mbps or higher)
Smartphone or Tablet with a camera capable of reading a QR code for 2 factor authentication
Administrative privileges to download software required
Must be a resident of Texas

Minimum typing skill of 18 wpm
Ability to clearly speak, read, and write English is required.
Engaging, conversational tone and ability to establish rapport quickly with each individual.
Excellent verbal and written communication skills, exceptional active listening skills.
Ability to learn and use multiple computer programs.
Ability to adapt voice tone, pace, volume, enunciation, and patience, to meet the needs of each call.
Be polite, professional, and courteous. Additionally, discreet, ethical, and trustworthy
Maintain daily contact with supervisory and support staff

Schedule:

Monday – Friday (20–25 hours per week)

4:00 p.m. – 9:00 p.m. and 5:00 p.m. – 9:00 p.m. CST (Based on availability)

At PRC, we highly value our people. And we understand the importance of what they value.

Your life outside of PRC matters. We have a flexible work environment giving you the balance you need.
We support you. Whether you need the help of a teammate or professional development, this team has your back.
We offer PTO and holiday pay to all.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...