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Business senior account executive ID-6449

See yourself at Twilio

Join the team as Twilio's next Senior ISV New Business Account Executive

Who we are & why we're hiring

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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About the job

This position is needed to support the growth of our messaging, voice and email business with Independent Software Vendor (ISV) in North America. In this role, you will be directly responsible for the success of Twilio's business in the ISV segment in North America - driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing ISVs in the US and Canada, spanning industries such marketing, business automation, and customer care. Account Executives on the ISV Sales team are experts in the messaging, voice and email space and Twilio's offerings - and act as key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio messaging solutions. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

In this role, you'll:

  • Cultivate the growth messaging, voice and email use cases by our strategic ISV customers on the Twilio platform.
  • Own highly analytical and consultative sales cycles to expand businesses into new use cases, and win new ISV customers to the Twilio platform
  • Partner cross functionally with services, product, and finance to develop long range plans.
  • Act as the voice of the customer to Twilio's products and carrier relations teams.
  • Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
  • Analytical account development strategy based on using data to find opportunities and prove value
  • Demonstrated track record of managing business forecasts and financial models
  • Entrepreneurial mindset with appetite to define process and build programs
  • Record of delivering market driven results, especially to scale and enterprise customers
  • Excellent verbal and written communication skills (English)
  • Bachelor's Degree or equivalent years of experience
  • Able to operate as part of a team, in a overlay sales capacity

Desired:

  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
  • Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments
  • Software, SaaS, CPaas or PaaS experience

Location

  • This role may be remote, and based in the USA.

Travel

  • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
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