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Bilingual Member Experience Representative - Remote ID-6623

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

  • Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
  • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
  • Deliver a simple customer experience with every interaction
  • Trouble-shoot and problem solve situations that may be outside standard procedures
  • Become a knowledge expert

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Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

  • Ability to demonstrate strong communication and interpersonal skills
  • Basic software and web knowledge, and the ability to pick up new technology quickly
  • Work well with others, and be willing to help team members
  • Ability to problem solve
  • High attention to detail
  • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

What’s in it for You

  • Work-life balance – We offer set schedules that are flexible
  • Potential for advancement within the organization
  • Benefit Package that includes:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid life insurance
  • Company paid disability insurance
  • Paid Holidays
  • Paid Time Off
  • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
  • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Shift:

  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift

Work Location: Remote

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