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Associate Portfolio Success Manager ID-6477

Kickstart Your Career at Zendesk
The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you’ll help customers unlock the full potential of Zendesk’s solutions while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future of customer experiences.

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About the Program

The Scaled Customer Success Associate Program is a structured, immersive experience tailored to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.

 

  • Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.
  • Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.
  • Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.
  • Technical Skill Development: Learn to navigate Zendesk’s platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.
  • Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.
  • Global Collaboration: Join a diverse, global team with members in AMER, EMEA, APAC, and LATAM, and contribute to a shared commitment to improving the customer experience.

 

What You’ll Do

  • Engage with Customers: Work with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success.
  • Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.
  • Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.
  • Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk’s own analytics to identify trends, forecast risks, and bolster recommendations.
  • Showcase Product Expertise: Develop a deep understanding of Zendesk’s platform and its advanced features, enabling you to help customers optimize their use of our tools.
  • Create Scalable Resources: Develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.

 

Who you are

  • A recent degree in Business, Technology, Communications, or a related field.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to users of varying expertise.
  • A proactive and adaptable mindset, eager to take on challenges in a dynamic role.
  • Interest in learning and working with new products, software systems, and AI-driven solutions.
  • A collaborative and customer-focused approach to problem-solving.

 

Why Zendesk?
At Zendesk, we’re committed to creating opportunities for growth, innovation, and meaningful impact. This program is an ideal starting point for anyone eager to step into the fast-paced tech industry, providing you with the tools, experiences, and support to launch a successful career. You'll gain hands-on experience with cutting-edge technologies, work alongside industry experts, and help businesses worldwide achieve their goals.


Location
This role is based in Austin, TX, with a hybrid work schedule requiring 3+ days in the office per week.


Start Your Career Today
Join Zendesk and take the first step into the tech world while building a career that puts customers first. This is your chance to gain valuable experience, learn from a global team, and make an impact from day one.
 

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...