Associate Pharmacy Care Coordinator - National Remote ID-7341

March 6, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

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Hours: Monday – Friday, will work an 8-hour shift during business hours of 8am – 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met
Exhibits excellent phone and communication skills while providing complete and accurate information to customers
Receives and responds to escalated inquiries from all communication venues: e.g., task queues, portal, claim queue, department documentation platform
Perform review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
Provide support to internal staff and providers with respect to Medicare drug related issues; request additional or supplemental information via correspondence to complete applications
Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
Adheres to assigned schedule and quality metrics
Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports
Provides excellent customer service by serving as a resource to all internal and external customers
Participate in and contribute to the overall pharmacy quality improvement initiatives
Assist in training for new hires and internal staff
Attends required meetings and required participation in special committees as needed
Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
Demonstrate a high degree of professionalism to always include both personal conduct and appearance
Ability to always maintain strict confidentiality to include but limited to patients and coworkers
Compliance with all organizational policies regarding ethical business practices
Ability to work independently, with some supervision and direction from manager
Must adhere to all department policies and procedures
Ability to work any schedule between 8am-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
Performs other duties as assigned
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
6 months of administrative support experience
6 months of experience in a pharmacy/medical/healthcare setting
6 months of call center experience
6 months of experience with medical terminology
Beginner level of proficiency with Microsoft Office products, including Word and Outlook
Ability to work an 8-hour shift Monday – Friday 8am-8pm CST with the possible inclusion of Saturdays in the future on a rotating basis
Access to a dedicated work area established that is separated from other living areas and provides information privacy to keep all company sensitive documents secure (if applicable)
Candidate must have their own home internet access (internet can be hard wired with Ethernet cord)

Preferred Qualifications:

Certified and/or Registered Pharmacy Technician
Certified Medical Assistant (training or certification)
2 years of experience in a pharmacy setting
2 years of experience in a physician’s clinic or hospital
Bilingual language proficiency (English/Spanish)

Soft Skills:

Ability to handle / diffuse escalated issues professionally
Excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
Demonstrate a high degree of professionalism to always include both personal conduct and appearance
Ability to always maintain strict confidentiality to include but limited to patients and coworkers
Compliance with all organizational policies regarding ethical business practices
Adhere to all department policies and procedures
Ability to work independently, with some supervision and direction from manager

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