Arbitration Specialist I ID-13798

May 3, 2025

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

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Duties

o SME fluent in multiple systems/verticals/networks/markets

o Support the Arbitration team where needed by monitoring workload for program volume, case queues, reporting, and metrics to ensure the team meets departmental goals

o Proactively identify and collaborate cross-program process enhancements that will improve enterprise results and operational efficiencies

o Facilitate/lead projects designed to improve organization processes or improve efficiencies

o Identify training needs and best practices based on peer coaching to improve internal interaction

o Establish new hire training schedules and participate in the interview process for new personnel

o Manage relationships and facilitate escalations with customers, internal teams, and external stakeholders by maintaining a strong customer-centric focus.

Skills

o Highly motivated and enthusiastic with a strong desire to solve problems and the ability to think creatively out of the box

o Skilled in identifying and implementing innovative solutions to address challenges, resolve issues, and tackle root causes effectively

o Advanced knowledge of Excel, such as Data sorting and filtering, Pivot table creation and manipulation, and conditional formatting

o Excellent ability to independently manage challenging situations.

o Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment

Core Competencies

Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.

The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.

Active Listening

Authentic

Change Agent

Confidence

Display Mindfulness

Embrace Empathy

Flexible

Forward Thinking (Critical, Analytical, Creative)

Helpful

Highly Responsive

Positive Attitude

Positive Body Language

Resourceful

Team Mindset

Tone of Voice

Trustworthy

Our Purpose We help business grow.

Our Vision To bring innovation and payment expertise to every business in the world.

Our Mission To make B2B payments easier, faster, and smarter.

Our Values

Springing from the foundation of trust are our core values:

Ingenuity: TreviPay was created through creative problem solving and seizing opportunities. This spirit continues to drive our business today.

Empathy: TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.

Tenacity: Underpinning our efforts is a relentless commitment to our customers and their success. We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers.

Our values come from eight guiding principles:

Cultivate a Growth Mindset

Encourage Entrepreneurial Spirit

Experience a Culture of Empowerment

Unite in a Team

Have Fun

Champion Diversity

Align for Client Centricity

Act with Integrity

Why you will love working at TreviPay

Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
Employee referral program

At TreviPay we believe:

in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...