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alue Insights Manager ID-12135

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

The Value Insights Manager plays a critical role in demonstrating Gong's value to our largest and most strategic customers. You'll help customers clearly understand and measure the transformative impact Gong delivers, directly influencing customer growth, retention, and satisfaction.

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RESPONSIBILITIES
  • Collaborate closely with go-to-market teams to lead in-depth discovery sessions, thoroughly understanding customer objectives, challenges, and identifying opportunities for value creation.
  • Partner with account teams and customer stakeholders to frame and solve complex business challenges using data-driven insights, enhancing customer ROI throughout their journey with Gong.
  • Develop detailed, quantitative business cases and ROI models clearly demonstrating Gong's measurable impact on customer outcomes.
  • Analyze customer data to derive actionable insights, translating complex analysis into clear, compelling narratives for both technical and non-technical audiences.
  • Develop, refine, and maintain value engineering tools, frameworks, templates, and best practices, including sophisticated ROI and economic modeling.
  • Author insightful thought leadership content that clearly communicates Gong's value proposition to customers and the broader market.

QUALIFICATIONS

  • 10-12+ years experience in value engineering, management consulting, business architecture, or related fields.
  • Demonstrated success creating data-driven insights within B2B sales environments.
  • Proven experience designing financial models, ROI analyses, and value-driven narratives.
  • Extensive understanding of B2B sales processes, sales methodologies, pipeline management, and sales operations.
  • Expertise in software/SaaS business models, particularly Sales technology.
  • Bachelor's degree (or higher) in Business, Operations, Management, Economics, or a related field preferred.
  • Strong proficiency with CRM platforms, notably Salesforce.
  • Experience leveraging data visualization tools (e.g., Tableau, Power BI, Looker) for generating compelling insights.
  • Exceptional communication and stakeholder management skills; proven ability to engage effectively at executive and C-level.
  • Comfort navigating ambiguous environments, consistently delivering high-quality results.
  • Strong leadership skills: capable of articulating vision, aligning teams around common goals, and measuring performance against defined outcomes.

NICE TO HAVE

  • Prior experience specifically in Sales Enablement, Revenue Operations, or Customer Success roles.
  • Experience authoring thought leadership or public-facing content (blogs, whitepapers, webinars).

PERKS & BENEFITS

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.
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